The General Data Protection Regulation (GDPR) is a law on data protection and privacy for all individuals. It becomes enforceable on 25 May 2018.
GDPR will have an impact on how Algarve Bike Holidays as an organisation handles, stores and uses personal data.
Algarve Bike Holidays is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Algarve Bike Holidays may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This policy is effective from 01/05/2018.
What information we collect about you
We collect information about you if you are a client, if you fill in our contact form, if you use the chat widget and if you sign up to receive our email newsletter. Website usage information is collected anonymously using cookies.
We will collect information from you if you are a client. For example, your name, address, email address, telephone number, invoices, receipts etc. We will also store information such as notes or details explaining what you’ve asked for and how we responded.
Contact Forms / Direct Email
If you fill in our form we will collect information such as your name, telephone number and email or details.
Email Newsletter Signup
We will collect and store your email address using MailChimp if you sign up to receive our email newsletter.
What we do with the information we gather
We will only use the information you provide to us for 1) reasons which we have been given permission, 2) as necessary to deliver the Services you purchase or interact with and 3) as we might be required or permitted for legal compliance or other lawful purposes.
We use the information you provide to us for the following reasons:
- Internal record keeping.
- To contact/invoice you directly regarding ongoing our services.
- To send emails or other information which we think you may find useful using the email address which you have provided if you have consented to receive email marketing.
Your data will only be shared and used by Algarve Bike Holidays’ employees. It will not be shared with any third party without the client’s prior consent.
How you can access, update or delete your data
Contact Forms / Direct Email
You have a right to access your personal data. If you wish to update your information please contact us at email@example.com. If you want us to delete your personal data and that data is necessary for the services you have purchased, the request will be processed only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.
Email Newsletter Signup
You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes you can unsubscribe.
How we secure, store and retain your data
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
Algarve Bike Holidays has legal obligations to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep contact details on file for longer periods if they appear on an invoice for example.
In order to safeguard your information, we will:
- Ensure personal data is processed lawfully, fairly and in a transparent manner.
- Data will only be collected for a “specified, explicit and legitimate purpose”.
- Data collected will be relevant, adequate and limited to efficient communication with clients.
- Personal data will be accurate and kept up to date.
- Personal data no longer required will be deleted.
- Personal data will be held securely.
If you have any questions about the security or retention of your personal data, you can contact us at firstname.lastname@example.org.
Linking to Third-Party Websites
We use Google Analytics to help us understand how our website is being used so that we can improve how it functions. Google Analytics generates statistical information about how websites are found and used by using cookies.
In addition, our servers may store your IP address, operating system and browser type, so that we can identify you when you return to our site. This is statistical data and we do not link your IP address to any personal data.
We use an SSL certificate on our website to help ensure that any information sent to us through it, is more secure than it otherwise would be.
If you look in the address bar of your browser, when visiting our site, you will see the letters https and possibly a green padlock depending on your web browser. This means that the information you send to us is delivered through an encrypted channel.
All data is housed in a highly available scalable solution situated in the ISO 27001 certified data centre within the United Kingdom.
Finding out More About Your Rights under GDPR
You can find out more about your rights according to GDPR by visiting the Information Commissioner’s website (UK).